The constant communication along with knowing that support was there at all times. The fact that I have never been made to feel awkward or inadequate, meaning that when ever I had feelings of anxiety about matters, I could not control I had this company on my side, to help. When dealing with bureaucracy and red tape, it's very taxing on the mind and spirit, so having professionals to hand is so reassuring. My person was very patient and knowledgeable, making the process much less painful, I experienced reassurance all the way through. I want to recommend this company 100%. I cannot even fault them on any part of my experience well done to all concerned, especially C.H.G.